SHIPPING

WHAT SHIPPING CARRIERS DO YOU USE TO DELIVER?

We work with Yodel which offer reduced rates with Shopify's sites agreements.

HOW LONG DOES IT TAKE TO SHIP AND PROCESS THE ORDER?

We strive to process and ship all orders as quickly as possible. Generally, orders are processed within 1-2 business days and shipped within 3-5 business days. Delivery times vary based on order.

HOW CAN I TRACK MY PACKAGE ONCE IT'S SHIPPED?

Once your order has shipped, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package. You will also receive updates via email or SMS as your package moves through the shipping process.

WHAT SHOULD I DO IF MY PACKAGE IS LOST OR DAMAGED?

In the rare event that your package is lost or damaged during shipping, please contact our customer service team (info@ratt.store).